Who is behind Crazy4clipons?We are a small family company, internet-based. We invest our energy into finding pretty beads, findings and stones to create unique earring designs. Our family takes pride in handling each transaction with care and expediency. While developing and creating jewelry each piece takes on a personality which gives it it's unique look. The ultimate product comes together with a uniform style that is defined by the sum of the unique pieces.
Am I required to open an account to make a purchase?You are not required to create an account with us if you do not wish to. You can make a purchase without registering in our web site, however registering in our web site lets you keep a history of your purchases and track your purchase in one place. Registering with us is easy, just fill out our registration form.
I forgot my password, how do I reset it?If you are a registered customer and forgot your password, feel free to request here for our system to regenerate a new secured password for you. The system will request the email address you registered with, match it against our database records, if the email is found, the system will generate a new password and send it to your email account. This is a secured system, we do not have access to your password so we cannot send you your password via email. If you loose your password, you will need to request for the system to allow you to regenerate one.
Due to flat fees we pay for processing every order, we have a small minimum requirement of $10.00 for each order.
Will my earrings look "exactly" the same as the pictures?You can be assured that all the design elements will as closely as they are pictured, and that we have describe the item as accurately as possible. Please note: Crazy4clipons earrings are crafted wit natural materials, some minor variations in the surface texture, color and size of the gemstones will occur. These variations make each pair of earrings unique in its beauty.
Each of our products have several pictures that provide close-up details of their build.. Please be sure to check measurements as products can only be returned for store credit
Colors also may appear slightly different on your monitor, compared with the piece that has arrived; we cannot guarantee that your monitor's display of any color or size will be accurate - please check measurements PRIOR your purchase. We DO NOT recommend the purchase of earrings or findings to "try-on" or to match the color of an outfit or other jewelry.
We trust and highly encourage our customers to read all the details before making a decision to purchase the items, if you have any questions, require other pictures or would like to know further information about the product please let us know prior to purchase, we will be delighted to provide as much information so you can expect our product to match your expectations.
How long does it take to get an item back in stock?Since most of our items are handcrafted and made to order, the availability of designs and colors is solely based on the materials we have on hand. We create a few items at a time and sometimes items will be one-of-a-kind. If an out of stock item is labeled as "sold out" it means we are currently out of material and the earrings will be stocked when the materials become available to us. Once back order materials are available to us, we send out messages of the item availability of earrings to all customers who have requested a notification of stock availability.
Do you offer printed catalog?We do not offer printed catalogs as we do not carry a large inventory of items. Most or our items are hand-crafted and are made to order. Sometimes there is only one item per style.
What types of Payments are accepted?We take Visa, Discover, Master Card credit cards via our online secured system. We also accept PayPal payments and Amazon - a service that makes online shopping much faster, more convenient and secured!
Do you accept checks and money orders?Sorry, we DO NOT accept cash, personal/cashier checks or money orders. We do accept Paypal e-checks via Paypal. Note: items will not be shipped until the payment clear via Paypal (this may take 7-10 days)
Using a Gift Certificate as a method of Payment:A valid, un-expired Gift Certificate code and/or coupon discount can be used during the checkout process. To use your Gift certificate or discount coupon code, be sure to click the "VIEW CART" button on the right hand side of the screen. Scroll to the bottom of the page, enter your code (exactly as it is given to you) and press "APPLY". The system will automatically deduct any unused Gift Certificate dollar amounts or any discounts to your order total.
Credit Card Safety, is the site secured?Our system uses high level encrypted security technology to communicate with our Credit card merchants and gateway vendors: Paypal and Amazon Payments. Your credit card information is not stored on our system.
Do you charge Sales tax?Sales tax will apply to all orders shipped within California where Crazy4clipons is a registered business. All orders shipped outside California will not be charged sales tax.
Can I make an order via Phone or email/fax?We do not take orders via phone/email/fax. No exceptions. Our products are offered with multiple options. In order to ensure we ship the correct combination of items, we request all the purchasing information to be recorded and driven through our database. This is a method that is secured for both parties. It allow us to make and ship the exact item(s) as you ordered them and also ensure we account them as part of our inventory
PLEASE DO NOT send any credit card information via email, this is a highly insecure method
1 - Contact us with your order id and let us know the reason for your request so we can provide you with an RMA - Allow time for shipping the items back to us, they must be received within 30 days of your purchased date.
2 - Package must be received in our office with no signs of wear, with the original invoice within 30 days of the date of purchase.Packages sent without an RMA number and/or received after 30 days of your purchase date will be refused.
We do not keep track of refused packages.We highly recommend you send your package with tracking confirmation and insurance as we cannot process a credit for items that are lost or damaged in transit.
3 - Once item is received within 30 days of purchase, we will promptly provide a store credit for the product purchasing total (shipping is not part of the credit) minus 25% restocking fee - via a Gift Certificate.We thank you very much for taking the time to read all the information about the products ahead of time :)
Change of clipsIn the event you find you may have made the incorrect choice of clip backs, we can modify your earrings to have different type of clip-backs, this will require an additional charge of: Labor and shipping for us to return the items to you ($5.00), plus the cost of new closures.
To send your items for a modification of clip backs, please contact us to obtain an RMA and provide you with quote for the cost of the modification. Payment to modify earrings must be made prior sending the items to us.
I lost one earring can I get a replacement?If you have lost an earring and are looking for a replacement we may be able to help. If possible we will sell a single earring, for half the original price of the pair. Please contact us and we will follow-up with you.
To recreate a good match we will require for you to send us your one earring left so that we can match the stones and the color as close as possible. Note, our materials can change often and sometimes we may not be able to find a stone that matches your earring in this case a replacement may not be available for purchase.I pierced my ears!
Can I have the clip earrings I purchased changed to Pierced?Sure you can! If you purchased your earrings at our site, we will be happy to update them to pierced earrings within a year of your purchase :)
