No, we do not have a physical store. We are an internet-based online store. We are a small internet-based store located in Northern California. Our store is Internet-based so you can browse and purchase any item 24 hours a day!
We are a small family company, internet-based. We invest our energy into finding pretty beads and stones to create or update items into cool, unique designs. Our family takes pride in handling each transaction with care and expediency. We are small, yet we take care of all aspects of our little jewelry business. We work with artisans who provide us with unique parts/beads/gems. We design, we create pieces from scratch, or we recreate new items from vintage heirloom items. We build and maintain our website, we market, we pack your items carefully and we ship promptly. Everything runs from our home.
We also have partnered with one of the world's leading manufacturers and distributors of fine jewelry and jewelry-related products to bring you gorgeous 14K gold pierced earrings for infants and clip earrings findings. We manage the relationship and ensure you receive your items directly from this prestigious manufacturer fast and in pristine condition.
Note: Most of our products are handcrafted and therefore they are rarely perfect. That is the beauty of unique, handcrafted products. They are not machined, mass produced items but instead they are put together piece-by-piece, bead-by-bead, hand wrapped with care. Please understand that we try our hardest to ensure that everything we list on our store is something we are proud of. Each item goes through the quality approval of several individuals whose fashion style differs from ethnic, sporty, romantic, urban, bohemian to classic and eternally elegant. However, not every loop, twist or wrap is perfect. While developing and creating jewelry each piece takes on a personality which gives it it's unique look. The ultimate product comes together with a uniform style that is defined by the sum of the unique pieces.
Am I required to open an account to make a purchase?
No, you can proceed to make a purchase without registering in our web site, however registering in our web site gives you the opportunity to keep a history of your purchases and allows you to track your purchase in one place. Registering with us is easy, just fill out our registration form. Your registration will qualify you to enter to our monthly contest.
I forgot my password, how do I reset it?
If you are a registered customer and forgot your password, you can request for here for our system to help you to regenerate a new secured password for you. The system will request the email address you registered, match it against our database records, if the email is found, the system will generate a new password and send it to your email account. After login back into the system we highly recommend for you to reset your password with a friendly-version that you can remember.
How do I sign up to you newsletter?
Easy! Click here to sign to our Newsletter or just enter your email address on the right hand side text box and press enter!
How do I enter in the monthly contest?
Via newsletter subscription. Just sign up to our newsletter and you will automatically be part of each month contest!
Do you have a minimum order requirement?
No, there is no minimum requirements to purchase at Crazy4clipons. You can order one or one dozen items without restrictions.
Can I have my order delivered to someone else?
Sure! We will be happy to send the items to family, friends and loved ones. It is recommended to use Google Checkout as your method of Payment as Paypal does not accept payments with unverified shipping addresses.
Why does my shopping cart keep clearing out items I put in?
There are two reasons why your shopping cart is not retaining the items you are placing in it. One is that your browser may have its cookies turned off and/or your system security settings are not set to allow third-party cookies.
Click here to follow instructions to enable your cookies on most browsers.
Why Can't Some Jewelry Items Be Shipped to California Residents?
California law requires that all jewelry, including hand-crafted and vintage items, sold to California residents must be certified to be made only of certain lead-free or very low lead materials. Some items available in Crazy4clipons may contain components of unspecified and unknown content. Although most of the parts and findings used in our jewelry are verified to be lead-free, assessment of the the lead content of all the components for each particular design is currently unavailable. Since we cannot verify the lead content (or lack thereof) of many parts for every single earring, Crazy4clipons is unable to sell jewelry that contains these parts to California Residents. Our store is constantly being updated, however we reserve the right to cancel any transaction where we do not have sufficient information about the components of parts of the jewelry. We sincerely apologize for the inconvenience and we thank you for your understanding.
Rules regarding children's jewelry are more strict and can be found here.
How long does it take to get an item back in stock?
Since most of our items are handcrafted, the availability of designs and colors is solely based on the materials we have on hand. We create a few items at a time and sometimes items will be one-of-a-kind. If an out of stock item is labeled as "Backorder" it means we are currently out of material and the earrings will be stocked when the materials become available to us.
If the out of stock item is marked as "SOLD OUT", then the item will no longer be available for sale.
Once backorder materials are available to us, we send out messages of the item availability of earrings to all customers who have requested a notification of stock availability.
Do you offer wholesale discounts with a business sales tax license?
No, we are a retail online store and we do not offer wholesale prices. However, we periodically offer coupons and discounts to our newsletter subscribers, which is one reason to sign up!
Can I order a catalog?
We have no printed catalogues as we do not carry a large inventory of items. Most or our items are handcrafted and are made to order. Sometimes there is only one item per style, others with a variety of colors. Having our store on the web allows us to keep up with the fun of having new, fun creations.
What type of clips backs should I choose?
Are you new to clip earrings? Are your ears sensitive? Allergic to nickel? Are you concerned earrings that may hurt your ears? Then you must read the following:
It is crucial that you get acquainted with the many types of clip findings available. Clips come in many designs, if you are unsure on what type of clip backs to choose, we encourage and highly recommend you purchase a pair of closures BEFORE purchasing a pair of earrings. This will provide you with the opportunity to test the clips for pressure and give you a feel for the looks and their style. We have a large selection of Clip backs available for purchasing here.
As a rule of thumb, if you are new to clip earrings it is best to order screw back clip type backs with cushions. Hinged-type clips are better suited for people who are used to wearing clips.
Our items are handmade and are NOT refundable. However, if after wearing your earrings you want to modify them to have different type of clip-backs, this will require an additional charge of:
To send your items for a modification of clip backs, please be sure to send us an email, so we can provide you with a quote for the cost of the modification. Payment to modify earrings must be made prior sending the items to us. We will not accept modification requests without prior email and payment.
We want to ensure you are happy with your choices. We care for looks AND comfort so it is important for us to answer your questions BEFORE you make your purchase. We do not provide refunds, nor exchanges. We will be happy to answer all your questions regarding comfort, fit and style, so if you have any questions prior to your purchase please contact us at info@crazy4clipons.com
What types of Payments are accepted?
We accept PayPal payments and Now Google Checkout! a new service that makes online shopping much faster, more convenient and secured!
What is Google Checkout? It is a centralized location for managing purchases from multiple stores. You will be able to track shipments and view your purchase histories. Google is capable of storing multiple credit cards and shipping addresses in Google Checkout so you can track your purchasing activity on your account.
You are protected against unauthorized purchases made with Google Checkout and Google checkout will not share your credit card numbers with us. This service is convenient, is fast and secured. Google Checkout will simplify your online purchases by allowing you to:
- Quickly and easily buy from Crazy4clipons and other stores across the web using a single account.
- Store your credit and debit card information in one secure place.
- Track all your orders in one place and shop with confidence knowing that Google protects you from unauthorized purchases.
For more information on Google Checkout, please visit checkout.google.com .
If your order is eligible to be placed through Google Checkout, the button will display below our "proceed to checkout" button in the Shopping Basket. If you do not have a Google account already, you will have an opportunity to create one. Once signed in, you should see the Crazy4clipons items you have selected to purchase. After you place your order, Google will handle all communication regarding your order status.
What about payments via checks and money orders?
Unfortunately, these methods of payment have been discontinued due to the high rate of delayed and non-payments :(. We are a small company and we are unable to hold inventory for payments that arrive late or never arrive. We apologize for the inconvenience, however we are now supporting Google Checkout a new exciting way to make your online purchases.
We do accept Paypal e-checks. Note: items will not be shipped until the payment clear via Paypal (this may take 7-10 days)
Why is Paypal rejecting my payment?
Paypal is a secured method of payment, however at this time Paypal will only accept payments with verified confirmed shipping addresses. You can follow up Paypal's instructions to confirm an address here. Otherwise you can use Google Checkout as your method for payment.
Problems during Paypal or Google checkout?
If you are experiencing problem during the checkout process, please email us to let us know your problem. We will be delighted to send an invoice via Paypal or Google Checkout to make the payment process easier for you.
Using a Gift Certificate as a method of Payment
A valid, un-expired Gift Certificate code and/or coupon discount can be used during the checkout process. To use your Gift certificate or discount coupon code, be sure to click the "VIEW CART" button on the right hand side of the screen. Scroll to the bottom of the page, enter your code (exactly as it is given to you) and press "APPLY". The system will automatically deduct any unused Gift Certificate dollar amounts or any discounts to your order total. "
Our system uses high level encrypted security technology to communicate with our Payment gateway vendors: Paypal and Google-checkout. Your credit card information will never be stored on our system.
Our website displays the HackerSafe security seal of approval. Our site is tested and certified daily to pass the HACKER SAFE Security Scan. To help address concerns about hacker access to confidential data, the "live" HACKER SAFE mark appears only when a web site meets the HACKER SAFE standard.
Do you charge Sales tax?
Sales tax will apply to all orders shipped within California where Crazy4clipons is a registered business. The sales tax is 8.25%. All orders shipped outside California will not be charged sales tax.
Refunds on Earrings:
By purchasing from our store you have agreed to Crazy4clipons Terms and Conditions. This page is available from anywhere on our website to ensure you receive all the necessary information prior to your purchase.
We want you to love your jewelry, and we want to respond to any questions you may have about our products so you can be sure you will receive the product you will love. We ask that you make your earring and findings selections carefully as products are not returnable. Most of our earrings are made to order and beads may vary slightly from colors/size. We do not recommend the purchase of earrings to "try-on" or to match the color of an outfit. Color of products can vary based on the configuration of your monitor.
Each of our items have several pictures that provide close-up details of their build, we are also mindful to provide you with the approximate measurements on each item and we provide details about the materials we used. We trust our customers will read all the details before making a decision to purchase the items, if you have any questions, require other pictures or would like to know further information about the product please let us know prior to purchase, we will be delighted to provide as much information as you require so you can expect our product to match your expectations.
In the event you find you may have made the incorrect choice of clip backs, we can modify your earrings to have different type of clip-backs, this will require an additional charge of:
To send your items for a modification of clip backs, please be sure to send us an email, so we can provide you with a quote for the cost of the modification. Payment to modify earrings must be made prior sending the items to us.
We will NOT accept any merchandise sent to us prior consent or RMA. Without an RMA your package will be refused and sent back. If you item arrives damaged please ensure to follow procedures.
All items are shipped with insurance. If a package is obviously damaged upon arrival, please refuse delivery and notify us immediately that your parcel was refused due to damages.
If an order is damaged only internally, please notify us within three (3) business days of receipt of order to place an RMA (Returned merchandise authorization) claim. All boxes, packaging materials, and product must remain intact in order to process a claim. Please ship the item using confirmation delivery as we are not responsible if the package is lost in transit. The the shipping carrier will need to inspect the damaged order to determine the damage of the item. Once the returned merchandise is received we will be happy to repair your item (if the materials are available), provide store credit or refund its full price. No damage claim will be processed without an RMA number.
We will be happy to repair earrings that may have experienced a broken closure within 30 of purchase at no charge. We can also replace parts (based on materials being available). To request a repair, you must request an RPA (Repair Authorization code through email), explaining the problem. The broken item must be sent back to us for repair with the RPA code clearly stated on the envelope. We will replace a closure with an original type of closure.
Please note, although most packages arrive within the allotted time: 4-10 days domestic, 10-21 days International. Orders may be delayed in transit due to seasonal traffic, misroute's, holidays etc. Unfortunately, we have no control or errors caused by the US Post Office.
The Post office will not consider an item lost until after 30 days of un delivery (domestic orders) and after 45 days (international orders). If your order does not arrive within those times, we will be happy to submit an insurance claim and provide a refund for your order.
In order to process an email/fax order we will need to create an account for you. The account will allow you to track your order online. To provide us details of your order please download and print out our order fax form. Fill out the form (please print clearly). You can scan the form and send it back to us via email at sales@crazy4clipons.com or fax it to: 1-877-896-6362
Once we receive your order we will enter it into our database on your behalf. Once we enter your order, the system will send you a login and temporary password id, so you can login and track your order via our website. We highly recommend that you change the password when you first login. Once your order is entered on our system, we will send you an invoice requesting payment via Paypal or Google based on your preference. The invoice will have all the details of your order so you can review and approve.
Once you payment is received through Paypal or Google we will process your order and send a tracking confirmation of shipping. With your new account login you will be able to track your order and the shipping details.
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