FAQs, Sales Terms and Conditions

About Crazy4clipons.com
This page is available from anywhere on our website to ensure you receive all the necessary information prior to your purchase, we thank you for reading it.

  • Store location
    • Who is behind Crazy4clipons
  • Your account
    • Do I need to open an account to shop at Crazy4clipons?
    • I forgot my password, how do I get a new one?
  • Your order
    • Do you have a minimum order requirement?
    • Why does my shopping cart keeps clearing out the items I put in?
  • Products
    • Why are children's earrings available to kids 7+ years older?
    • Will my earrings look "exactly" the same as the pictures?
    • How long does it take to get an item out of stock back on the store?
    • Do you offer wholesale discounts with a tax resale license?
    • How do I order a catalog
  • Payment options
    • What type of payments are accepted?
    • Do you accept personal checks/money orders?
    • Using a Gift Certificate or coupon as a payment method
    • Credit Card Safety
    • Do you charge sales tax?
    • Can I make and order via Phone/email/Fax?
  • Store credit, Exchanges, Repairs
    • Store credit terms
    • Damage claims
    • Repairs
    • Lost orders during shipping
  • Custom orders
    • Requesting changes of clips
    • Purchasing single earrings to replace a lost one
  • AdWords Remarketing

Do you have a physical store?
No. We are an internet-based online store so you can browse and purchase any item 24 hours a day!

Who is behind Crazy4clipons?
We are a small family company, internet-based. We invest our energy into finding pretty beads, findings and stones to create unique earring designs. Our family takes pride in handling each transaction with care and expediency. We try our hardest to ensure that everything we list on our store is something we are proud of. While developing and creating jewelry each piece takes on a personality which gives it it's unique look. The ultimate product comes together with a uniform style that is defined by the sum of the unique pieces.


Your account
Am I required to open an account to make a purchase?
No, you are not required to create an account with us if you do not wish to. You can proceed to make a purchase without registering in our web site, however registering in our web site gives you the opportunity to keep a history of your purchases and allows you to track your purchase in one place. Registering with us is easy, just fill out our registration form.

I forgot my password, how do I reset it?
If you are a registered customer and forgot your password, feel free to request for here for our system to help you to regenerate a new secured password for you. The system will request the email address you registered with, match it against our database records, if the email is found, the system will generate a new password and send it to your email account.

This is a secured system, we do not have access to your password so we cannot send you your password via email. If you loose your password, you will need to request for the system to allow you to regenerate one.


Your order
Do you have a minimum order requirement?
Due to flat fees we pay for processing every order, we have a small minimum requirement of $10.00 for each order.


Products
Why are children's earrings available to kids 7+ years older?
Did you know that for the safety of your young ones, Consumer Protection Laws now requires all materials use din children's jewelry (13 years and under) to be proven to be lead-free? We have develop a completely new line of certified non-leaded pieces in sterling silver, non-dyed freshwater pearls, and natural semi-precious stones, which are considered absolutely safe for children and comply with the revised law, these are only available for kids 7+ years.

Will my earrings look "exactly" the same as the pictures?
You can be assured that all the design elements will as closely as they are pictured, and that we have describe the item as accurately as possible.

Please note: Crazy4clipons earrings are crafted with natural materials, some minor variations in the surface texture, color and size of the gemstones will occur. These variations make each pair of earrings unique in its beauty. Each of our products have several pictures that provide close-up details of their build, we are also mindful to provide you with the approximate measurements on each item and we provide details about the materials we used. Please be sure to check measurements as products can only be returned for store credit

Colors also may appear slightly different on your monitor, compared with the piece that has arrived; we cannot guarantee that your monitor's display of any color or size will be accurate - please check measurements PRIOR your purchase. We DO NOT recommend the purchase of earrings or findings to "try-on" or to match the color of an outfit or other jewelry.

We trust and highly encourage our customers to read all the details before making a decision to purchase the items, if you have any questions, require other pictures or would like to know further information about the product please let us know prior to purchase, we will be delighted to provide as much information so you can expect our product to match your expectations.

How long does it take to get an item back in stock?
Since most of our items are handcrafted and made to order, the availability of designs and colors is solely based on the materials we have on hand. We create a few items at a time and sometimes items will be one-of-a-kind. If an out of stock item is labeled as "sold out" it means we are currently out of material and the earrings will be stocked when the materials become available to us. Once backorder materials are available to us, we send out messages of the item availability of earrings to all customers who have requested a notification of stock availability.

Do you offer wholesale discounts with a business sales tax license?
We are not wholesale providers, however we offer a High Volume discount program to limited accounts, a business license is not necessary to qualify. This applies only to registered account who have applied. The discount is based on the purchased amount, we still charge taxes to orders as applicable.

Do you offer printed catalog?
We do not offer printed catalogs as we do not carry a large inventory of items. Most or our items are hand-crafted and are made to order. Sometimes there is only one item per style.


Payment Options:

What types of Payments are accepted?
We take Visa, Discover, Master Card credit cards via our online secured system. We also accept PayPal payments and Google Checkout - a service that makes online shopping much faster, more convenient and secured!

Do you accept checks and money orders?
Sorry, we DO NOT accept cash, personal/cashier checks or money orders. We do accept Paypal e-checks via Paypal . Note: items will not be shipped until the payment clear via Paypal (this may take 7-10 days)

Using a Gift Certificate as a method of Payment
A valid, un-expired Gift Certificate code and/or coupon discount can be used during the checkout process. To use your Gift certificate or discount coupon code, be sure to click the "VIEW CART" button on the right hand side of the screen. Scroll to the bottom of the page, enter your code (exactly as it is given to you) and press "APPLY". The system will automatically deduct any unused Gift Certificate dollar amounts or any discounts to your order total.

Credit Card Safety, is the site secured?
Our system uses high level encrypted security technology to communicate with our Credit card merchants and gateway vendors: Paypal and Google-checkout. Your credit card information is not stored on our system.

Our website displays the McAfee Secured seal of approval. Our site is tested and certified daily to pass the HACKER SAFE Security Scan. To help address concerns about hacker access to confidential data, the "live" McAfee mark appears only when a web site meets their high rigorous security standards.

Do you charge Sales tax?
Sales tax will apply to all orders shipped within California where Crazy4clipons is a registered business. All orders shipped outside California will not be charged sales tax.

Can I make an order via Phone or email/fax?
We do not take orders via phone/email/fax. No exceptions. Our products are offered with multiple options. In order to ensure we ship the correct combination of items, we request all the purchasing information to be recorded and driven through our database. This is a method that is secured for both parties. It allow us to make and ship the exact item(s) as you ordered them and also ensure we account them as part of our inventory.

PLEASE DO NOT send any credit card information via email, this is a highly insecure method


Exchanges, Credits - Site Policy: We want you to love your jewelry and findings and we will respond to all questions you may have about our products PRIOR to your purchase so you can be sure you will receive the product you want.

We DO NOT recommend the purchase of earrings or findings to "try-on" or to match the color of an outfit or other jewelry. Color of products can vary based on the configuration of your monitor and items may appear smaller or larger based on your specific system/monitor configuration - Check measurements prior to purchase - remember our items are handcrafted and measurements are approximate depending on the size of the beads.

Each of our products have several pictures that provide close-up details of their build, we are also mindful to provide you with the approximate measurements on each item and we provide details about the materials we used.

We trust our customers will read all the details before making a decision to purchase the items. If you have any questions, require other pictures or would like to know further information about the product please let us know prior to purchase. We will be delighted to provide as much information so you can expect our product to match your expectations.

You may return a product for store credit (purchased price), minus shipping costs, minus 25% re-stocking fee. For your store credit, all items must be in its original condition and returned to us within 30 days of its purchase date. If you would like to exchange an item at the time of the return, we will waive the shipping fee on your new choice.

To request a store credit or exchange of items, you must do the following:

  • Contact us with your order id and let us know the reason for your request so we can provide you with an RMA - Allow time for shipping the items back to us, they must be received within 30 days of your purchased date.
  • Package must be received in our office with no signs of wear, with the original invoice within 30 days of the date of purchase.
  • Packages sent without an RMA number and/or received after 30 days of your purchase date will be refused. We do not keep track of refused packages.
  • We highly recommend you send your package with tracking confirmation and insurance as we cannot process a credit for items that are lost or damaged in transit.

Once item is received within 30 days of purchase, we will promptly provide a store credit for the product purchasing total (shipping is not part of the credit) minus 25% restocking fee - via a Gift Certificate.

We thank you very much for taking the time to read all the information about the products ahead of time :)


Damage Claims:

If your item arrives damaged please ensure to follow procedures.
All items are shipped with insurance. If a package is obviously damaged upon arrival, please refuse delivery and notify us immediately (within 3 days of delivery) that your parcel was refused due to damages.

If an order is damaged only internally, please notify us within three (3) business days of receipt of order to place an RMA (Returned merchandise authorization) claim. All boxes, packaging materials, and product must remain intact in order to process a claim. Please ship the item using confirmation delivery as we are not responsible if the package is lost in transit. The shipping carrier will need to inspect the damaged order to determine the damage of the item. Items that have been purposely damaged will not be accepted for store credit. Once the returned merchandise is received we will be happy to repair your item (if the materials are available) or provide store credit. No damage claim will be processed without an RMA numbers.

Items that have been purposely damaged will not be accepted for credit.

Repairs
We will be happy to repair earrings that may have experienced a broken closure within 60 days of purchase at no charge. We can also replace parts (based on materials being available). To request a repair, you must request an RPA (Repair Authorization code through email), explaining the problem. The broken item must be sent back to us for repair with the RPA code clearly stated a well-padded envelope. We will replace a closure with an original type of closure.

Lost Orders
Please note, although most packages arrive within the allotted time: 4-10 days domestic, 10-21 days International. Orders may be delayed in transit due to seasonal traffic, misroute's, holidays etc. Unfortunately, we have no control or errors caused by the US Post Office.

The Post office will not consider an item lost until after 30 days of non-delivery (domestic orders) and after 45 days (international orders). If your order does not arrive within those times, we will be happy to submit an insurance claim for you.

Lost orders due to Incorrect shipping address. It is the customers responsibility be sure to provide us the correct shipping address during the checkout process. We are not responsible for Undelivered/Lost packages if we are provided with an incorrect shipping address. If the order is lost due to incorrect shipping address we will not provide a credit, nor replace the item.


Do you do custom orders?
Yes, we love to create custom designs, unfortunately due to the high volume of orders at this time we are unable to take custom orders at this time.

Change of clips - In the event you find you may have made the incorrect choice of clip backs, we can modify your earrings to have different type of clip-backs, this will require an additional charge of: Labor and shipping for us to return the items to you ($5.00), plus the cost of new closures. To send your items for a modification of clip backs, please contact us to obtain an RMA and provide you with quote for the cost of the modification. Payment to modify earrings must be made prior sending the items to us.

Replacement of a single earring - I lost one earring can I get a replacement?
If you have lost an earring and are looking for a replacement we may be able to help. If possible we will sell a single earring, for half the original price of the pair. Please contact us and we will follow-up with you. To recreate a good match we will require for you to send us your one earring left so that we can match the stones and the color as close as possible. Note, our materials can change often and sometimes we may not be able to find a stone that matches your earring in this case a replacement may not be available for purchase.


I pierced my ears! Can I have the clip earrings I purchased changed to Pierced?
Sure you can! If you purchased your earrings at our site, we will be happy to update them to pierced earrings within a year of your purchase :)


This website uses Google AdWords

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to Crazy4clipons.com website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page.

Thank you for taking the time to look at the Terms and Conditions page. If you have a question that is not addressed in the sections above, please send us any other inquiries here, and we will gladly answer your question.