We are an internet-based
online store. We are a small internet-based store
located in Northern California. Our store is
Internet-based so you can browse and purchase any
item 24 hours a day!
We are a small family
company, internet-based. We invest our energy
into finding pretty beads and stones to create or
update items into cool, unique designs. Our
family takes pride in handling each transaction
with care and expediency. We are small, yet we
take care of all aspects of our little jewelry
business. We design, we create pieces from
scratch, or we recreate new items from vintage
heirloom items. We build and maintain our
website, we market, we pack your items carefully
and we ship promptly. Everything runs from our
small studio.
We also have partnered
with one of the world's leading manufacturers and
distributors of fine jewelry and jewelry-related
products to bring you gorgeous 14K gold pierced
earrings for infants and clip earrings findings.
We manage the relationship and ensure you receive
your items directly from this prestigious
manufacturer fast and in pristine
condition.
Note: Most of our products
are handmade right at our studio and therefore
they are rarely perfect. That is the beauty of
unique, handcrafted products. They are not
machined, mass produced items but instead they
are put together piece-by-piece, bead-by-bead,
hand wrapped with care. Please understand that we
try our hardest to ensure that everything we list
on our store is something we are proud of. Each
item goes through the quality approval of several
individuals whose fashion style differs from
ethnic, sporty, romantic, urban, bohemian to
classic and eternally elegant. However, not every
loop, twist or wrap is perfect. While developing
and creating jewelry each piece takes on a
personality which gives it it's unique look. The
ultimate product comes together with a uniform
style that is defined by the sum of the unique
pieces.
Am I required
to open an account to make a
purchase?
No, you are not required
to create an account with us if you do not wish
to. You can proceed to make a purchase without
registering in our web site, however registering
in our web site gives you the opportunity to keep
a history of your purchases and allows you to
track your purchase in one place. Registering
with us is easy, just fill out our registration
form. Your registration will qualify you to
enter to our monthly contest.
I
forgot my password, how do I reset
it?
If you are a registered customer and forgot your
password, feel free to
request for here for our system to help you
to regenerate a new secured password for you. The
system will request the email address you
registered with, match it against our database
records, if the email is found, the system will
generate a new password and send it to your email
account. After login back into the system we
highly recommend for you to reset your password
with a friendly-version that you can remember.
For your security, all passwords are encrypted on
our system, we do not have access to
passwords.
How do I sign up to you
newsletter?
Easy! Click here to
sign to our Newsletter or just enter your
email address on the right hand side text box and
press enter!
How do I enter in the monthly
contest?
Our monthly contest has stopped at the moment.
Due to the high volume of spam many of our
winners did not get to claim their prices :(. We
will resume our contest in the near future. Keep
in touch!
Do
you have a minimum order
requirement?
No, there is no minimum requirements to purchase
at Crazy4clipons. You can order one or one dozen
items without any restrictions.
Can I have my order delivered to
someone else?
Sure! We will be happy to send the items to
family, friends and loved ones. It is recommended
to use Google Checkout as your method of Payment
as Paypal does not accept payments with
unverified shipping addresses.
Why does my shopping cart keep
clearing out items I put in?
There are two reasons why your shopping cart is
not retaining the items you are placing in it.
One is that your browser may have its cookies
turned off and/or your system security settings
are not set to allow third-party cookies.
Click here
to follow instructions to enable your cookies
on most browsers.
Why Can't Some
Jewelry Items Be Shipped to California
Residents?
California law requires
that all jewelry, including hand-crafted and
vintage items, sold to California residents must
be certified to be made only of certain lead-free
or very low lead materials. Some items available
in Crazy4clipons may contain components of
unspecified and unknown content. Although most of
the parts and findings used in our jewelry are
verified to be lead-free, assessment of the the
lead content of all the components for each
particular design is currently unavailable. Since
we cannot verify the lead content (or lack
thereof) of many parts for every single earring,
Crazy4clipons is unable to sell jewelry that
contains these parts to California Residents. Our
store is constantly being updated, however we
reserve the right to cancel any transaction where
we do not have sufficient information about the
components of parts of the jewelry. We sincerely
apologize for the inconvenience and we thank you
for your understanding.
Rules regarding
children's jewelry are more strict and can be
found here.
How
long does it take to get an item back in
stock?
Since most of our items are handcrafted and made
to order, the availability of designs and colors
is solely based on the materials we have on hand.
We create a few items at a time and sometimes
items will be one-of-a-kind. If an out of stock
item is labeled as "Backorder" it means we are
currently out of material and the earrings will
be stocked when the materials become available to
us.
If the out of stock item
is marked as "SOLD OUT", then the item will no
longer be available for sale.
Once backorder materials
are available to us, we send out messages of
the item availability of earrings to all
customers who have requested a notification of
stock availability.
Do you offer wholesale discounts
with a business sales tax license?
No, we are a retail online store and we do not
offer wholesale prices. However, we periodically
offer coupons and discounts to our newsletter
subscribers, which is one reason to Sign up!
Can I
order a catalog?
We are sorry, we do not offer printed catalogues
as we do not carry a large inventory of items.
Most or our items are hand-crafted and are made
to order. Sometimes there is only one item per
style. . Having our store on the web allows us to
keep up with new, fun creations.
What type of clips backs should I
choose?
Are you new to clip earrings? Are your ears
sensitive? Allergic to nickel? Are you concerned
earrings that may hurt your ears? Then you must
read the following:
It is crucial that you get
acquainted with the many
types of clip findings available. Clips come
in many designs, if you are unsure on what type
of clip backs to choose, we encourage and highly
recommend you purchase a pair of closures
BEFORE purchasing a pair of
earrings. This will provide you with the
opportunity to test the clips for pressure and
give you a feel for the looks and their style. We
have a large selection of
Clip backs available for purchasing here.
As a rule of thumb, if you
are new to clip earrings it is best to order
screw back clip type backs with
cushions. Hinged-type clips are better suited
for people who are used to wearing clips.
For other information check
our guidelines to
choose your earrings from Crazy4clipons.
Our products are made to
order. They are NOT refundable. However, if after
wearing your earrings you want to change to a
different type of clip-backs, this will require
an additional charge of:
To send your items for a
modification of clip backs, please send us an
email so we can provide you with a quote for the
cost of the modification. Payment to modify
earrings must be made prior sending the items to
us. We request the courtesy of prior
communication. We will not accept modification
requests without prior email and payment.
We want to ensure you are
happy with your choices. We care for looks AND
comfort so it is important for us to answer your
questions BEFORE you make your
purchase. Our sales are final, unless the product
arrives damaged or defective. We do not provide
refunds, although we may allow credit and
exchanges depending on the circumstances. . We
are happy to answer all your questions regarding
comfort, fit and style, so if you have any
questions prior to your purchase please contact
us at info@crazy4clipons.com
What types of Payments are
accepted?
After many requests from you, we are now fully
integrated with a secured online merchant! Yes,
We are happy to announce we are able to take
Visa, Discover, Master Card credit cards via our
online secured system.
We also accept PayPal
payments and Google Checkout - a service that
makes online shopping much faster, more
convenient and secured!
What is Google
Checkout? It is a centralized location for
managing purchases from multiple stores. You
will be able to track shipments and view your
purchase histories. Google is capable of
storing multiple credit cards and shipping
addresses in Google Checkout so you can track
your purchasing activity on your
account.
You are protected against
unauthorized purchases made with Google
Checkout and Google checkout will not share
your credit card numbers with
us. This service is convenient, is
fast and secured. Google Checkout will simplify
your online purchases by allowing you to:
- Quickly and easily buy
from Crazy4clipons and other stores across
the web using a single account.
- Store your credit and
debit card information in one secure
place.
- Track all your
orders in one place and shop with confidence
knowing that Google protects you from
unauthorized purchases.
For more information
on Google Checkout, please visit
checkout.google.com .
If your order is
eligible to be placed through Google
Checkout, the button will display below our
"proceed to checkout" button in the Shopping
Basket. If you do not have a Google account
already, you will have an opportunity to
create one. Once signed in, you should see
the Crazy4clipons items you have selected to
purchase. After you place your order, Google
will handle all communication regarding your
order status.
What about payments via
checks and money orders?
Unfortunately, these
methods of payment have been discontinued due
to the high rate of delayed and non-payments
:(. We are a small company and we are
unable to hold inventory for payments that
arrive late or never arrive. We apologize
for the inconvenience, however we are now
supporting Google Checkout a new exciting way
to make your online
purchases.
We do accept Paypal
e-checks via Paypal . Note: items will not be
shipped until the payment clear via Paypal
(this may take 7-10 days)
Why is Paypal rejecting my
payment?
Paypal is a secured method of payment, however
at this time Paypal will only accept payments
with verified confirmed shipping addresses. You
can follow up
Paypal's instructions to confirm an address
here. Otherwise you can use Google Checkout
as your method for payment.
Problems during Paypal or Google
checkout?
If you are experiencing problem during the
checkout process, please email us to
let us know your problem. We will be
delighted to send an invoice via Paypal or
Google Checkout to make the payment process
easier for you.
Using a Gift
Certificate as a method of
Payment
A valid, un-expired Gift Certificate code
and/or coupon discount can be used during the
checkout process. To use your Gift certificate
or discount coupon code, be sure to click the
"VIEW CART" button on the right hand side of
the screen. Scroll to the bottom of the page,
enter your code (exactly as it is given to you)
and press "APPLY". The system will
automatically deduct any unused Gift
Certificate dollar amounts or any discounts to
your order total.
Our system uses high
level encrypted security technology to
communicate with our Credit card merchants and
gateway vendors: Paypal and Google-checkout.
Your credit card information is not stored on
our system.
Our website displays the
HackerSafe security seal of approval. Our
site is tested and certified daily to pass the
HACKER SAFE Security Scan. To help address
concerns about hacker access to confidential
data, the "live" HACKER SAFE mark appears only
when a web site meets the HACKER SAFE
standard.
Do you charge
Sales tax?
Sales tax will apply to
all orders shipped within California where
Crazy4clipons is a registered business.. All orders shipped outside
California will not be charged sales
tax.
Refunds on
Earrings:
By purchasing from our
store you have agreed to Crazy4clipons Terms and
Conditions. This page is available from anywhere
on our website to ensure you receive all the
necessary information prior to your
purchase.
We want you
to love your jewelry and findings,
we will respond to any questions
you may have about our products so
you can be sure you will receive
the product you want. We ask
that you make your earring and findings
selections carefully as products
are not
refundable, however we will be happy
to provide credit and exchanges
(purchased price only. Shipping is
not part of the credit). Most
of our earrings are made to order
and beads may vary slightly from
colors/size. We do not recommend
the purchase of earrings or findings
to "try-on" or
to match the color of an outfit.
Color of products can vary based
on the configuration of your monitor.
Each of
our items have several pictures
that provide close-up details
of their build, we are also mindful
to provide you with the approximate
measurements on each item and
we provide details about the
materials we used. We trust and
encourage our customers to read
all the details before making
a decision to purchase the items,
if you have any questions, require
other pictures or would like
to know further information about
the product please let us know
prior to
purchase, we will be
delighted to provide as much information
as you require so you can expect
our product to match your expectations.
In the event you find you
may have made the incorrect choice of clip backs,
we can modify your earrings to have different
type of clip-backs, this will require an
additional charge of:
To send your items for a
modification of clip backs, please be sure to
send us an email, so we can provide you with a
quote for the cost of the modification. Payment
to modify earrings must be made prior sending the
items to us.
We will NOT accept
any merchandise sent to us prior consent or RMA.
Without an RMA your package will be refused and
sent back. If you item arrives damaged please
ensure to follow procedures.
All items are shipped
with insurance. If a package is obviously damaged
upon arrival, please refuse delivery and notify
us immediately that your parcel was refused due
to damages.
If an order is damaged
only internally, please notify us within three
(3) business days of receipt of order to place an
RMA (Returned merchandise authorization) claim.
All boxes, packaging materials, and product must
remain intact in order to process a claim. Please
ship the item using confirmation delivery as we
are not responsible if the package is lost in
transit. The the shipping carrier will need to
inspect the damaged order to determine the damage
of the item. Once the returned merchandise is
received we will be happy to repair your item (if
the materials are available), provide store
credit or refund its full price. No
damage claim will be processed without an RMA
number.
We will be happy to repair earrings that may have
experienced a broken closure within 30 of
purchase at no charge. We can also replace parts
(based on materials being available). To request
a repair, you must request an RPA (Repair
Authorization code through email), explaining the
problem. The broken item must be sent back to us
for repair with the RPA code clearly stated on
the envelope. We will replace a closure with an
original type of closure.
Please note, although most packages arrive within
the allotted time: 4-10 days domestic, 10-21 days
International. Orders may be delayed in transit
due to seasonal traffic, misroute's, holidays
etc. Unfortunately, we have no control or errors
caused by the US Post Office.
The Post office will not
consider an item lost until after 30 days of un
delivery (domestic orders) and after 45 days
(international orders). If your order does not
arrive within those times, we will be happy to
submit an insurance claim for you.
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