We are an internet-based
online store. We are a small internet-based store
located in Northern California. Our store is
Internet-based so you can browse and purchase any
item 24 hours a day!
We are a small family
company, internet-based. We invest our energy
into finding pretty beads and stones to create or
update items into cool, unique designs. Our
family takes pride in handling each transaction
with care and expediency. We are small, yet we
take care of all aspects of our little jewelry
business. We design, we create pieces from
scratch, or we recreate new items from vintage
heirloom items. We build and maintain our
website, we market, we pack your items carefully
and we ship promptly. Everything runs from our
small studio.
We also
have partnered with one of the
world's leading manufacturers
and distributors of fine jewelry
and jewelry-related products
to bring you full sterling silver
and Golf filled clip earrings
findings. We manage the relationship
and ensure you receive your items
directly from this prestigious
manufacturer fast and in pristine
condition.
Note: Most of
our products are handmade right
at our studio and therefore they
are rarely perfect. That is the
beauty of unique, handcrafted products.
They are not machined, mass produced
items but instead they are put
together piece-by-piece, bead-by-bead,
hand wrapped with care. Please understand
that we try our hardest to ensure
that everything we list on our
store is something we are proud
of. Each item goes through the
quality approval of several individuals.
While developing and creating jewelry
each piece takes on a personality
which gives it it's unique look.
The ultimate product comes together
with a uniform style that is defined
by the sum of the unique pieces.
Am I required
to open an account to make a
purchase?
No, you are not required
to create an account with us if you do not wish
to. You can proceed to make a purchase without
registering in our web site, however registering
in our web site gives you the opportunity to keep
a history of your purchases and allows you to
track your purchase in one place. Registering
with us is easy, just fill out our registration
form. Your registration will qualify you to
enter to our monthly contest.
I
forgot my password, how do I reset
it?
If you are a registered customer and forgot your
password, feel free to
request for here for our system to help you
to regenerate a new secured password for you. The
system will request the email address you
registered with, match it against our database
records, if the email is found, the system will
generate a new password and send it to your email
account. After login back into the system we
highly recommend for you to reset your password
with a friendly-version that you can remember.
For your security, all passwords are encrypted on
our system, we do not have access to
passwords.
How do I sign up to you
newsletter?
Easy! Click here to
sign to our Newsletter or just enter your
email address on the right hand side text box and
press enter!
How do I enter in the monthly
contest?
Our monthly contest has stopped at the moment.
Due to the high volume of spam many of our
winners did not get to claim their prices :(. We
will resume our contest in the near future. Keep
in touch!
Do
you have a minimum order
requirement?
No, there is no minimum requirements to purchase
at Crazy4clipons. You can order one or one dozen
items without any restrictions.
Can I have my order delivered to
someone else?
Sure! We will be happy to send the items to
family, friends and loved ones. It is recommended
to use Google Checkout as your method of Payment
as Paypal does not accept payments with
unverified shipping addresses.
Why does my shopping cart keep
clearing out items I put in?
There are two reasons why your shopping cart is
not retaining the items you are placing in it.
One is that your browser may have its cookies
turned off and/or your system security settings
are not set to allow third-party cookies.
Click here
to follow instructions to enable your cookies
on most browsers.
I've noticed some changes to pricing
and material use for children's
earrings. Can you explain?
Did
you know that for the safety of
your young ones, Consumer
Protection Laws now requires all materials used
in children's jewelry (12 years and under) to be proven
to be lead-free? We have retired our
past collections to develop a completely new line of
certified non-leaded pieces in sterling silver, non-dyed
freshwater pearls, and natural semi-precious stones,
which are considered absolutely safe for children and
comply with the revised law.
Despite
the change in looks, Crazy4clipons'
earring design process remains
the same for kids, with comfort,
trend, and proportion considered
during development of new pieces.
For your child's safety, please
only shop for kids earrings (7
years and up )in the designated "Clips4kids" section
of our website. None of our products
are made for kids of 6 years and
under.
How
long does it take to get an item back in
stock?
Since most of our items are handcrafted and made
to order, the availability of designs and colors
is solely based on the materials we have on hand.
We create a few items at a time and sometimes
items will be one-of-a-kind. If an out of stock
item is labeled as "Backorder" it means we are
currently out of material and the earrings will
be stocked when the materials become available to
us.
If the out of stock item
is marked as "SOLD OUT", then the item will no
longer be available for sale.
Once backorder materials
are available to us, we send out messages of
the item availability of earrings to all
customers who have requested a notification of
stock availability.
Do you offer wholesale discounts
with a business sales tax license?
No, we are a retail online store and we do not
offer wholesale prices. However, we periodically
offer coupons and discounts to our newsletter
subscribers, which is one reason to Sign up!
Can
I order a catalog?
We are sorry, we do not offer printed
catalogs as we do not carry a large
inventory of items. Most or our items
are hand-crafted and are made to
order. Sometimes there is only one
item per style. . Having our store
on the web allows us to keep up with
new, fun creations.
What type of clips backs should I
choose?
Are you new to clip earrings? Are your ears
sensitive? Allergic to nickel? Are you concerned
earrings that may hurt your ears? Then you must
read the following:
It is crucial that you get
acquainted with the many
types of clip findings available. Clips come
in many designs, if you are unsure on what type
of clip backs to choose, we encourage and highly
recommend you purchase a pair of closures
BEFORE purchasing a pair of
earrings. This will provide you with the
opportunity to test the clips for pressure and
give you a feel for the looks and their style. We
have a large selection of
Clip backs available for purchasing here.
As a rule of thumb, if you
are new to clip earrings it is best to order
screw back clip type backs with
cushions. Hinged-type clips are better suited
for people who are used to wearing clips.
For other information check
our guidelines to
choose your earrings from Crazy4clipons.
Our products are
made to order. Refund
terms can be found here. If after
wearing your earrings you want
to change to a different type of
clip-backs, this will require an
additional charge of:
To send your items for a
modification of clip backs, please send us an
email so we can provide you with a quote for the
cost of the modification. Payment to modify
earrings must be made prior sending the items to
us. We request the courtesy of prior
communication. We will not accept modification
requests without prior email and payment.
We want to ensure
you are happy with your choices.
We care for looks AND comfort so
it is important for us to answer
your questions BEFORE you
make your purchase. Our sales are
final, unless the product arrives
damaged or defective. Find our
refund, return policy here. We
are happy to answer all your questions
regarding comfort, fit and style,
so if you have any questions prior to your purchase please contact
us at info@crazy4clipons.com
What types of Payments are
accepted?
After many requests from you, we are now fully
integrated with a secured online merchant! Yes,
We are happy to announce we are able to take
Visa, Discover, Master Card credit cards via our
online secured system.
We also accept PayPal
payments and Google Checkout - a service that
makes online shopping much faster, more
convenient and secured!
What is Google
Checkout? It is a centralized location for
managing purchases from multiple stores. You
will be able to track shipments and view your
purchase histories. Google is capable of
storing multiple credit cards and shipping
addresses in Google Checkout so you can track
your purchasing activity on your
account.
You are protected against
unauthorized purchases made with Google
Checkout and Google checkout will not share
your credit card numbers with
us. This service is convenient, is
fast and secured. Google Checkout will simplify
your online purchases by allowing you to:
- Quickly and easily buy
from Crazy4clipons and other stores across
the web using a single account.
- Store your credit and
debit card information in one secure
place.
- Track all your
orders in one place and shop with confidence
knowing that Google protects you from
unauthorized purchases.
For more information
on Google Checkout, please visit
checkout.google.com .
If your order is
eligible to be placed through Google
Checkout, the button will display below our
"proceed to checkout" button in the Shopping
Basket. If you do not have a Google account
already, you will have an opportunity to
create one. Once signed in, you should see
the Crazy4clipons items you have selected to
purchase. After you place your order, Google
will handle all communication regarding your
order status.
What about payments via
checks and money orders?
Unfortunately, these
methods of payment have been discontinued due
to the high rate of delayed and non-payments
:(. We are a small company and we are
unable to hold inventory for payments that
arrive late or never arrive. We apologize
for the inconvenience, however we are now
supporting Google Checkout a new exciting way
to make your online
purchases.
We do accept
Paypal e-checks via Paypal
. Note: items will not be shipped
until the payment clear via
Paypal (this may take 7-10
days)
Why is Paypal rejecting my
payment?
Paypal is a secured method of payment, however
at this time Paypal will only accept payments
with verified confirmed shipping addresses. You
can follow up
Paypal's instructions to confirm an address
here. Otherwise you can use Google Checkout
as your method for payment.
Problems during Paypal or Google
checkout?
If you are experiencing problem during the
checkout process, please email us to
let us know your problem. We will be
delighted to send an invoice via Paypal or
Google Checkout to make the payment process
easier for you.
Using a Gift
Certificate as a method of
Payment
A valid, un-expired Gift Certificate code
and/or coupon discount can be used during the
checkout process. To use your Gift certificate
or discount coupon code, be sure to click the
"VIEW CART" button on the right hand side of
the screen. Scroll to the bottom of the page,
enter your code (exactly as it is given to you)
and press "APPLY". The system will
automatically deduct any unused Gift
Certificate dollar amounts or any discounts to
your order total.
Our system uses high
level encrypted security technology to
communicate with our Credit card merchants and
gateway vendors: Paypal and Google-checkout.
Your credit card information is not stored on
our system.
Our website displays the
HackerSafe security seal of approval. Our
site is tested and certified daily to pass the
HACKER SAFE Security Scan. To help address
concerns about hacker access to confidential
data, the "live" HACKER SAFE mark appears only
when a web site meets the HACKER SAFE
standard.
Do you charge
Sales tax?
Sales tax
will apply to all orders shipped
within California where Crazy4clipons
is a registered business. All orders
shipped outside California will
not be charged sales tax.
Refunds on
our products:
By purchasing from our
store you have agreed to Crazy4clipons Terms and
Conditions. This page is available from anywhere
on our website to ensure you receive all the
necessary information prior to your
purchase.
We want you
to love your jewelry and findings
and we will respond to any questions
you may have about our products so
you can be sure you will receive
the product you want.
We ask that
you make your earring and findings
selections carefully as products
are not
refundable, however we will be
happy to provide a store credit
and exchanges (purchased price
only. Shipping is not part of the
credit). Most
of our earrings are made to order
and beads may vary slightly from
colors/size. We do not recommend
the purchase of earrings or findings
to "try-on" or
to match the color of an outfit.
Color of products can vary based
on the configuration of your
monitor and items may appear smaller
or larger based on your specific
system/monitor configuration.
Each of
our products have several pictures
that provide close-up details
of their build, we are also mindful
to provide you with the approximate
measurements on each item and
we provide details about the
materials we used.
By purchasing
from Crazy4clipons you agreed
you have read all the details of
the product: The materials, the earring
closures and the product size (we
provide an on-line ruler that can
be printed from any computer so you
can check the actual size of all
earrings)
We trust and
highly encourage our customers
to read all the details before making
a decision to purchase the
items, if you have any questions,
require other pictures or would
like to know further information
about the product please let us
know prior to
purchase, we will be
delighted to provide as much
information so
you can expect our product to
match your expectations.
In the event you find you
may have made the incorrect choice of clip backs,
we can modify your earrings to have different
type of clip-backs, this will require an
additional charge of:
To send your items for a
modification of clip backs, please be sure to
send us an email, so we can provide you with a
quote for the cost of the modification. Payment
to modify earrings must be made prior sending the
items to us.
If you
want to return an
product for store credit, please
contact us ASAP.
We will NOT accept any merchandise
sent to us prior consent or RMA.
Without an RMA number your package
will be refused and sent back.
Items
must be sent using the original
package and invoice. Package
must be received within 20 days after
the item was delivered
(based on Post Office records).
We highly
recommend you send your package
with tracking confirmation and
insurance as unfortunately we are
unable to process a credit for
items that are lost or damaged
in transit.
We will provide
store credit for the product purchasing
total (shipping is not part of
the credit) via a Gift Certificate
that you can use within a year.
We thank you
very much for taking the time to
read all the information about
the products ahead of time :)
If
your item arrives damaged
please ensure to follow procedures.
All items are shipped
with insurance. If a package is obviously damaged
upon arrival, please refuse delivery and notify
us immediately that your parcel was refused due
to damages.
If an order is damaged
only internally, please notify us within three
(3) business days of receipt of order to place an
RMA (Returned merchandise authorization) claim.
All boxes, packaging materials, and product must
remain intact in order to process a claim. Please
ship the item using confirmation delivery as we
are not responsible if the package is lost in
transit. The shipping carrier will need to
inspect the damaged order to determine the damage
of the item. Once the returned merchandise is
received we will be happy to repair your item (if
the materials are available), provide store
credit or refund its full price. No
damage claim will be processed without an RMA
number.
We will be happy to repair earrings that may have
experienced a broken closure within 30 of
purchase at no charge. We can also replace parts
(based on materials being available). To request
a repair, you must request an RPA (Repair
Authorization code through email), explaining the
problem. The broken item must be sent back to us
for repair with the RPA code clearly stated on
the envelope. We will replace a closure with an
original type of closure.
Please note, although most packages arrive within
the allotted time: 4-10 days domestic, 10-21 days
International. Orders may be delayed in transit
due to seasonal traffic, misroutes, holidays
etc. Unfortunately, we have no control or errors
caused by the US Post Office.
The Post office will not
consider an item lost until after 30 days of non-delivery (domestic orders) and after 45 days
(international orders). If your order does not
arrive within those times, we will be happy to
submit an insurance claim for you.
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